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988 Suicide & Crisis Lifeline

“988” is the three-digit, nationwide phone number to connect directly to the 988 Suicide and Crisis Lifeline.

Too many people experience suicidal crisis or mental health-related distress without the support and care they need. There are urgent mental health realities driving the need for crisis service transformation across our country. In 2020 alone, the U.S. had one death by suicide about every 11 minutes—and for people aged 10-34 years, suicide is a leading cause of death.

There is hope. The 988 Suicide and Crisis Lifeline – previously known as the National Suicide Prevention Lifeline – is a national network of more than 200 crisis centers that helps thousands of people overcome crisis situations everyday. These centers are supported by local and state sources as well as the Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration (SAMHSA).

As of July 16, 2022, all calls and text messages to“988”route to a 988 Suicide and Crisis Lifeline call center.

The 988 Suicide and Crisis Lifeline provides 24/7, confidential support to people in suicidal crisis or mental health-related distress.

  • Provides Support: People can also dial 988 if they are worried about a loved one who may need crisis support.

  • FCC Rules: Under FCC rules, calls and texts to 988 will be directed to the Lifeline. Calls and texts to 1-800-273-8255 (TALK) will also continue to reach the 988 Lifeline even after the nationwide implementation of 988.

  • Saving Lives: The FCC actions reflect its commitment to saving lives and connecting individuals to necessary intervention services. Switching to the easy-to-remember 988 makes it easier for individuals in crisis to access the help they need and decrease the stigma surrounding suicide and mental health issues.

  • Important Step: The 988 Suicide and Crisis Lifeline is an important step toward strengthening and transforming crisis care in this country. It serves as a universal entry point so that no matter where you live, you can reach a trained crisis counselor who can help.

  • Help for Veterans: For calls, pressing “1” after dialing 988 will connect you directly to the Veterans Crisis Lifeline which serves our nation’s

We at the Elevate team feel it is important that this information is posted for our industry. We encourage you and your organization to make this information available to your employees and create awareness around it.

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As part of our internal mental health support, a team at my company called our health plan and national support numbers to be able to tell our people "What to Expect" when they call - to eliminate barriers. The following was for the National Suicide Hotline: Description:

The Lifeline provides 24/7, free and confidential support for people in distress, prevention and

crisis resources for you or your loved ones. Calls to the Lifeline are routed to a local crisis center based on area code of your phone, with the goal of connecting callers to counselors in their own state. Local counselors at crisis centers are familiar with community mental health resources and can therefore provide referrals to local services. If you…

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